Our Team

Paula is the Victim Focus Manager for Cardiff, Vale and Bridgend CVB. Paula is responsible for working alongside South Wales Police and other agencies to ensure clients of the service get the support they need to cope and recover from the effects of crime. Paula manages three victim focus officers covering CVB who provide support to victims, witnesses and anyone indirectly affected by crime. Paula has worked for Victim Focus for 18 years and has a wealth of experience supporting staff and volunteers. She started her career with Victim Support as an administrative assistant before becoming a caseworker and finally a Victim Focus Manager.

Rachel is a Victim Focus Officer for The Cardiff, Vale and Bridgend team. She has been with the organisation for three years and has worked very closely with Housing and Policing Teams. Rachel has a range of experience supporting vulnerable individuals and assisting people through the court process.

Lorna is a Victim Focus Officer for Cardiff, Vale and Bridgend supporting victims and witnesses of crime. Lorna provides victims and witnesses with emotional support and practical help to enable them to cope and move beyond the impact of the crime Lorna has undertaken all specialist training and is equipped to support all crime. Most recently, Lorna has become accredited as an Independent Stalking Advocate Caseworker (ISAC) providing her with invaluable skills and tools to support stalking victims. Lorna has developed key partnership links with other agencies in the local area enabling a holistic support network for those she is supporting. Lorna has been supporting victims and witnesses for over 10 years and thoroughly enjoys her role. Lorna finds it rewarding to help those on their journey to recovery in the aftermath of the crime.

Vickey is a Victim Focus Officer and first joined Victim Support in 2016. Vickey graduated from University of South Wales with a Criminology and Criminal Justice degree, and is currently studying a Master’s degree in Psychology. Vickey has a background of providing support to victims and vulnerable older adults in previous roles. Her role is to provide initial support and conduct needs assessments with victims of crime to ensure appropriate support can be put in place.