Our Team

Charlotte is the Victim Focus Team Leader for the Victim Focus Unit. Charlotte is responsible for managing our Victim Care Officers who carry out initial needs assessments and are the first point of contact for those wishing to engage in the service. Charlotte has worked for victim focus for 5 years and has a wealth of experience supporting clients and now in her new role of manager looks forward to leading the team to reach out to more people in to offer support.

Becky is the Victim Focus Unit Team Leader covering the South Wales area. Becky works closely with the community team to ensure a consistent and collaborative approach to joint working. This ensures the Victim Care Officers can set up appropriate support to victims and witness of crime to achieve positive outcomes. Becky manages the Victim Care Officers based in Rumney Police Station that are responsible for making initial contact with Police, Agency and Self-Referrals. The VCOs conduct a comprehensive needs assessment with all victims and witnesses of crime to then ensure the right support is put in place. Becky has worked for Victim Support for almost 8 years and understands the importance of victims and witness having the offer of support and knowing there is a service available for when they need it.

Emma is a Victim Care Officer based in Rumney Police Station. Emma has undertaken various different roles over the last 20 years which have all been office based. Within that time, Emma worked for the British Transport Police as Police Staff for over 9 years. Emma feels that her previous roles have put her in a great position to deal with the various types of crimes that our service users face. Emma is relatively new within the role and looks forward to continuing to assist victims overcome their ordeal to live a more fulfilled and happier life.

Aphra joined the team in July 2019 as as Business Support Administrator, and then became a Victim Care Officer in January 2020. Aphra enjoys the challenges and learning opportunities that her job brings, and overall her favourite part of the role are her lovely work colleagues.