Our Team

Charlene joined Victim Support in June 2020 as a Victim Care Officer – having previously worked for RISE Cardiff Womens Aid specialising in delivering a range of early intervention and prevention work, intensive support, accommodation-based support and group work to those effected by VAWDSV. Having an extensive knowledge of multi-agency structures and participating in MARAC. Charlene’s key role was to support the empowerment of the client and assist them to recognise the features and dynamics of domestic abuse in order to regain control of their lives. Prior to RISE Womens Aid Charlene gained knowledge of South Wales Police and the Criminal Justice System as a contact resolution officer in which she was the first point of contact for the public providing lifesaving advice and assistance – for both Emergency and Non-Emergency calls into South Wales. Charlene hopes to bring her experience and knowledge to provide emotional support for Victims of Crime and empower them.

Shauna is relatively new to the post as a Victim Care Officer. Having graduated from Loughborough university with a degree in Criminology and Social Policy, Shauna wanted to pursue a career in this sector, as she’s always had an interest to work with individuals within the community. Shauna’s degree has enabled her to develop a detailed understanding of the causes of crime and the classic and contemporary approaches to crime prevention and society. Therefore, she wanted to apply her academic knowledge into practise. Being a Victim Care Officer is challenging, but very rewarding, Shauna wants to make a difference to victims lives by ensuring that the needs of those are met and that the voices of victims are valued and appreciated in order to support individuals to move forward.

Loren is a Victim Care Officer based in our Victim Care Unit in Rumney, Cardiff. Loren provides immediate emotional and practical support to victims and witnesses of crime and will identify and arrange any further ongoing support that is needed with our local area teams. Loren is available to take self-referrals, give advice and guidance via the telephone and contact anyone who has been referred to our organisation by other agencies. Loren finds her job very rewarding especially being able to relieve any initial stress by giving reassurance to those who are at the beginning of their journey and in need of a kind and confidential conversation.