Privacy and data protection

South Wales Victim Focus is committed to protecting the privacy of people who visit this website. Please read our privacy and data protection statement.

Information we collect

If you visit this website we will collect the individual identification number assigned to your computer when you connect to the internet. This is known as an ‘IP address’ and is automatically logged by our web server and used to facilitate your access to the website. However, we do not use IP addresses to identify visitors to the website. We collect this data simply to monitor overall trends in our site traffic to help us improve the site and deliver a better web experience.

When you send us an inquiry via email, or through filling a form on the website, you may give us personal information about you. This could include: your name, your date of birth, your postal address, your email address, and your telephone number.

What we use this information for

South Wales Victim Focus will only use your personal information collected through this website to respond to your queries, and, occasionally, for the purposes of measuring trends in the visitors to our site.

Confidentiality and disclosure

South Wales Victim Focus does not normally disclose your personal information to third parties except to service providers acting on its behalf under the strictest confidentiality conditions and with your consent.

We may however, in exceptional circumstances, give the personal information you supply to us to other agencies without your consent – such as local authorities or the police – to comply with specific legal requirements. This is normally for one of two reasons – either to prevent harm to you or another person – or to comply with child protection requirements. Find out more about confidentiality.

Please be aware that your data will be transferred to Victim Support (VS) as the service provider for the South Wales Victims Focus Service. To find out more about Victim Support’s privacy notice please visit their website at:

Your rights

You have the right to access the personal information that we hold about you, to ask for that information to be corrected and, in some circumstances, to object to our processing of your personal information. If you wish to exercise any of these rights or have any other questions about this privacy statement, please email

Changes to notice

South Wales Victim Focus reserves the right to make any changes to this legal notice, the privacy statement, and other aspects of this site at any time. Please check this page regularly for any changes.