Victim Care Officer
Victim Focus Unit
Charlene joined Victim Support in June 2020 as a Victim Care Officer – having previously worked for RISE Cardiff Womens Aid specialising in delivering a range of early intervention and prevention work, intensive support, accommodation-based support and group work to those effected by VAWDSV. Having an extensive knowledge of multi-agency structures and participating in MARAC. Charlene’s key role was to support the empowerment of the client and assist them to recognise the features and dynamics of domestic abuse in order to regain control of their lives.
Prior to RISE Womens Aid Charlene gained knowledge of South Wales Police and the Criminal Justice System as a contact resolution officer in which she was the first point of contact for the public providing lifesaving advice and assistance – for both Emergency and Non-Emergency calls into South Wales.
Charlene hopes to bring her experience and knowledge to provide emotional support for Victims of Crime and empower them.